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Terms and Conditions

Terms and Conditions

  1. Delivery time is about 1-3 weeks. More information is described in the ''Delivery''.
  2. Term of the contract is counted from the moment when all the details will be set order: a form of the payment, colors, phone number and contact information of the buyer.
  3. All goods are new and have a 24-month European warranty.
  4. The cost of transport includes providing furniture to the address indicated. The driver is not obliged to help with bringing goods to home.
  5. Please check that the packages are not damaged and it doesn't wear any damaged marks. Make sure that you sign a protocol with the driver or courier.
  6. If in any doubt about the condition of the goods, please open the package delivered and in case of damage write down the relevant protocol with courier.
  7.  Personal collection of the goods is possible from our company in Kępno 9 Poznanska St.
  8. When making a order, the customer agrees to the conditions described in the "Delivery".
    What does that accepts additional payment for delivery in designated regions.
  9. The customer has no right to cancel the order and demand the return of money at a time when the package was sent. In this case, it is possible to return the product, but no shipping costs. More information below.
  10. By placing an order the customer agrees to all of the above and below conditions.

 

 

RETURN POLICY

 

 

  1. A contract may be canceled at any time between placing an order and 7 days after delivery.  If you are dissatisfied with your purchase for any reason, you may, within seven working days since the date of delivery, contact us to inform that you want to return some or all items of the order. 
  2. You can arrange the return of the goods yourself to the address specified by us at your own cost or you can ask us to pick your goods. In this case you will be charged the same amount of money that you paid for the delivery during placing an order. 
  3. You will be responsible for return shipping costs which will be deducted from your refund.  Goods must be returned to us in the same condition in which it was supplied (original packaging). 
  4. Items that are not adequately packaged at time of collection will not be taken. 
  5. In this case you will be charged the same amount of money that you paid for the delivery at checkout. 
  6. Product reimbursement will be made within 30 days of receipt of goods by us and after inspection stating that it is not damaged. We reserve the right to withhold all or part refund of the product, if returned items are damaged.

 

 

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FurnitureKepno Group